How to mitigate digital harms? First, be very patient (3)

And on to the third and last main question of the Pew/Elon survey. The tough one — ok, smart guy, you got any solutions? Or to quote the original:

“Do you think there are any actions that might successfully be taken to reduce or eradicate potential harms of digital life to individuals’ well-being?”

I’m a pessimist about the harms but an optimist about solutions:

  • Yes, there are interventions that can be made in the coming years to improve the way people are affected by their use of technology.
  • No, there are not interventions that can be made to improve the way people are affected by their use of technology

So, “yes” is the answer here. And finally…

“Please elaborate on your response below about why you do or don’t think there can be actions taken to mitigate potential harms of digital life.” Continue reading

Net neutrality isn’t the endgame

In case you’ve been hiding under a rock, Pai did kill the neutrality rules today.

(A version of this post was published last night on the HuffPo site.)

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Ajit Pai, Chairman of the Federal Communications Commission, has a “fix” for the Internet that sets new records for doublespeak, hypocrisy and brazen contempt for evidence.

On Thursday, his draft order — wittily entitled “Restoring Internet Freedom” — is likely to be was blessed by the FCC’s Republican majority, in the face of massive opposition from activists, tech leaders including the Internet founders, the public at large and even some Republican lawmakers. If it does pass, Pai will has realized his heartfelt goal: eradicating the rules established by his predecessor, Democratic chairman Tom Wheeler, designed to safeguard Internet access through the protections afforded by network neutrality (known as the Open Internet Order, launched by the FCC in 2015).

The battle to challenge Pai’s order and save net neutrality is well under way. But even if the battle succeeds, that by itself won’t accomplish what we ultimately hope for: an open Internet used by everyone in the way that best suits their needs. The fundamental issues go much deeper than the current debate. Continue reading

A pig in a poke no more: my students rate the ISPs (2)

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As we discussed last time, shopping for an ISP is a fraught endeavor. The numbers you get, if you can get them, never sit still for long. And even if they do, making comparisons between ISPs as you look for a deal is usually all apples and oranges. Ironic when you consider that this kind of competitive product research has become a way of life for North American shoppers, precisely because of how readily information can be obtained online. 

The “up to…” gotcha

For their ISP reports, our student investigators had one other task after getting plan details: capturing actual speeds from their current ISP so as to compare them to advertised speeds. Like the other information gathering on this assignment, the speed tests have a dual purpose. One is to sharpen the student’s grasp of technical concepts; the other is to sharpen their assessment of the ISP’s performance.

Tests of the kind we’re interested in typically measure three variables: download speed; upload speed; and latency (see below). One of the tricky features of advertised broadband speeds is that ISPs always qualify them as “up to” – no guarantees. There are many reasons for this, legit and otherwise. Continue reading

Broadband as a basic service: be careful what you wish for (4)

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[This post continues from the previous one, comparing the FCC and CRTC approaches to the principle of universality, and finding the CRTC’s approach to broadband puts this principle at risk.]

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For my money, the key lesson we can take from Chairman Wheeler’s FCC lies in the willingness to admit when they’ve got a big problem on their hands. The FCC spends little time reflecting on its successes, compared to worrying about how they will correct market failures and right social injustices. In that spirit, Wheeler’s recent statement on the new Lifeline proceeding gets straight to the main issue: “…nearly 30% of Americans still don’t have broadband at home, and low-income consumers disproportionately lack access.”

Compare that blunt admission to the CRTC’s habit of seeing the world through rose-colored glasses. The rosy glow is not confined to decisions; it’s also been a feature of the CRTC’s research documents. Take last year’s Communications Monitoring Report on telecommunications (pdf uploaded here). Turning to the section on the Internet market sector and broadband availability (p.171), the reader is hard-pressed to see that anything is amiss in this parallel universe. Continue reading

Broadband as a basic service: be careful what you wish for (3)

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I’m taking a further shot in this post at the question of the decade: should Ottawa guarantee Internet access to all Canadians?

This question is now drawing a great deal of attention. In April, the CRTC launched a new proceeding to review “basic telecommunications services.” As I wrote previously:

“The most important single question to be addressed in this proceeding is whether the time has come to start treating a broadband connection to the Internet as an essential service to be provided to all our citizens, just as we have done for decades in the provision of basic telephone service.”

As luck would have it, that is exactly the issue the FCC voted to examine on June 18: FCC Takes Steps to Modernize and Reform Lifeline for Broadband.”

Nevertheless, the two agencies see what is at stake in very different terms. These differences are evident in a comparison of the relevant public notices and agency research documents. My reading indicates our American friends are way ahead of us in the assumptions they’ve made about the public interest, as well as in the tools at their disposal to make a success of this epic broadband venture. Continue reading

Broadband speeding up, broadcast TV slowing down?

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This morning brought news that the CRTC has launched a national broadband measurement initiative using the SamKnows platform (“The global leaders in broadband measurement“). The announcement comes hard on the heels of Michael Geist’s Tuesday post entitled Missing the Target: Why Does Canada Still Lack a Coherent Broadband Goal? Ironically, after his well taken lament, the Commission suddenly seems ready to answer Michael’s question – though not in the way some of us might like.

“The CRTC is recruiting up to 6,200 Canadians to help measure the Internet services provided by the participating ISPs. Volunteers will receive a device, called a “Whitebox”, that they will connect to their modem or router. The Whitebox will periodically measure broadband performance, testing a number of parameters associated with the broadband Internet connection, including download and upload speeds.”

On this Commission page, the visitor is offered some details, including how to sign up. In a discussion with some other folks today, there was agreement that the Commission is going to have to work hard to attract mainstreamers who have no technical background. To do so, the project team is going to have to take a more didactic approach, and give up self-congratulatory marketing lingo like a “world-class communication system.” Continue reading

Barack Obama for Prime Minister

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As net neutrality boils over, Obama calls for much tighter regulation of Internet access

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If you care about the Internet and don’t care to see it co-opted and controlled by gatekeepers like Bell and Rogers, President Obama is your man. Yesterday he made a speech from the White House that has electrified the nation (theirs, not ours). He has called not merely for proactive regulation from the FCC to protect the open Internet. He has explicitly called on the agency to invoke Title II, that part of the Communications Act of 1934 intended to regulate common carriers like phone companies. Obama wants the regulator to treat the Internet like what it has become: a utility-like lifeline, not just an add-on to cable-TV service. Continue reading

Netflix? it’s not the content, stupid, it’s the connectivity (2)

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Fresh evidence from Akamai about Canada’s lousy broadband speeds

Time now for some empirical evidence, featuring Akamai’s recently published State of the Internet report for Q2 of 2014. 

Akamai’s Intelligent Platform is a cloud computing technology that operates in some 90 countries around the world. Because of the scale and sophistication of its operations, it collects and analyzes huge amounts of real-time (not advertised) data about broadband speeds and related variables (based on roughly two trillion requests for Web content every day). Akamai includes in its analysis every country from which it receives requests for content from more than 25,000 unique IP addresses. Currently that’s 139 countries. Continue reading