An uncertain future for higher ed (Pew/Elon 2016)

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Last month I wrote about the Pew/Elon experts survey on the future of the Internet. I included comments on the ubiquitous use of algorithms and the costs that entails. That was one of five questions on the 2016 survey. I answered two others: one on the future of education (#2) and the other on the effects of ever-increasing connectedness (#5).

My views on the future of higher education – especially in the liberal arts – have grown more pessimistic over the last year and a half. They’ve been shaped by the research and interviews I’ve done while working on a book proposal aimed at the uses and misuses of technology in the classroom. The working title, Turned off Tech, reflects the long-ago inciting incident: confiscating student phones and all other digital devices, the better to make the classroom a place to learn again.

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Students adjust nicely to the idea that paying attention is a good way to find out how digital technologies work – as opposed to staring into a screen and expecting some miracle of osmosis. These days they’re much more concerned about what happens after they leave class and graduate. Many tell me that their 4-year degree was a painful necessity that will bring nothing by itself. Continue reading

Moronic multitaskers vs digital natives: the smartphone crisis

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First impressions are important

“The single biggest problem facing education today is that our Digital Immigrant instructors, who speak an outdated language (that of the pre-digital age), are struggling to teach a population that speaks an entirely new language.” –Marc Prensky, 2001 (creator of the “digital natives” concept)

“Multitaskers are terrible at every aspect of multitasking.” –Clifford Nass, 2009

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Almost four years ago, I launched a radical new approach to teaching my courses. I began confiscating student phones for the duration of every class.

blank-face-2Let’s pretend her name was Kathy. I kept issuing the usual pleas to her – and everyone – to stay off their phones, as it’s hard to participate in a seminar discussion when you’re typing Facebook likes. Kathy was worse than most, so I moved her to a seat directly in front of the lab podium. But even when I was hovering, she kept typing furiously, like I was invisible. She was the last straw. Neither my ego nor my pedagogy could take it any more.

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Where phones go to facilitate the learning process (COMN 4520)

Around the time I started my full frontal phone attack, I posted the first of three items on dumb things you can do with smartphones, in September 2011. I took it for granted that thousands of other instructors faced the same problem every time they walked into a classroom. But I figured I had a particularly good reason for my phone strategy. I was teaching liberal arts undergrads how the Internet works. Continue reading

Netflix? it’s not the content, stupid, it’s the connectivity (2)

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Fresh evidence from Akamai about Canada’s lousy broadband speeds

Time now for some empirical evidence, featuring Akamai’s recently published State of the Internet report for Q2 of 2014. 

Akamai’s Intelligent Platform is a cloud computing technology that operates in some 90 countries around the world. Because of the scale and sophistication of its operations, it collects and analyzes huge amounts of real-time (not advertised) data about broadband speeds and related variables (based on roughly two trillion requests for Web content every day). Akamai includes in its analysis every country from which it receives requests for content from more than 25,000 unique IP addresses. Currently that’s 139 countries. Continue reading

Sept 29: CRTC hearing on wholesale mobile wireless services

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Canada is a world leader for high mobile prices, low handset penetration and astronomical revenue per user. These are the results that typify a market in which incumbents aren’t disciplined by either competition or regulation.

Price-gouging and prejudicial contract terms are an established feature of both retail and wholesale markets – one important reason among many for all the failures among Canada’s new entrants. Some of us believe strongly we will never enjoy a fair and competitive retail market unless and until major reforms are made to the way the wholesale market has been allowed to develop.

The CRTC announced in February it was launching a proceeding to look into a number of contentious issues, in particular “to determine whether the wholesale mobile wireless services market is sufficiently competitive, both now and in the future” (Notice of hearing, Telecom Notice of Consultation CRTC 2014-76, para 11). The public hearing phase begins on September 29. Ben Klass and I are intervenors in this proceeding, and the staff liked our filings so much they’ve invited us to appear at the hearing. Continue reading

Ben Klass post on those outrageous Big 3 mobile price hikes

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It appears Bell, Rogers and Telus are still not making a decent buck from Canada’s textbook wireless oligopoly. So they’ve raised their prices – again, all at once, all by the same amount.

To shed some light on the meaning of this further greed-is-good foray into price-gouging, I’ve asked Ben Klass to let me re-post the comments he made about the recent price hikes on his blog on March 17, under the title Wireless Carriers’ High Flying Prices. Ben documents the obvious and awful truth: out West where there’s competition, prices are… wait for it… lower! Continue reading

Court vacates FCC’s Open Internet Order, echoing Klass vs Bell

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[Correction added on AT&T sponsored data]

It’s shaping up to be a tough year for network neutrailty.

verizon-faceIn its disposition of Verizon v FCC, the U.S. Court of Appeals for the District of Columbia ruled yesterday that the FCC’s Open Internet Order is mostly null and void. Not because of the substance of the debate – that end-users need to be protected from the incumbent ISPs – but because of a jurisdictional flaw. The case was brought by Verizon, which now that they’ve more or less won, is saying they actually support an open Internet. When you read the policy blog post in question (“Verizon reiterates its commitment to the open Internet“), you have to marvel at Verizon’s capacity for managing self-contradiction. Continue reading

The Wireless Code vs the CWTA’s bafflegab: is there a winner?

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Bernard Lord, CEO of the Canadian Wireless Telecommunications Association

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“Canadians would be willing to pay more for cellular services, study says.”

If you read that headline in the Globe and Mail on Monday, did you jump to the same conclusion I did? That the CWTA commissioned a consumer survey in which they asked about price points for wireless services? And found somehow that Canadians would pay more… than they’re already paying?

It turns out you had a good reason for your cognitive dissonance. No Canadians actually said to an interviewer, yes, I’d like to pay more. That’s because there was no consumer survey, and any suggested personal agency or willingness to pay was a lobbyist’s plant, based on a piece of economic theory about consumer surplus that bears no relation whatsoever to how any person I know feels about their cellphone bill. What the Globe meant, but didn’t know so, is depicted in the graphic below. The difference in the price that consumers would be willing to pay, if they had to, and the amount they pay now, is the consumer surplus – aka I wish I could pay Bell Mobility even more.

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Continue reading

The wireless consultation: it’s still about competition (3)

This is the 3rd instalment of my comments on the CRTC’s wireless code consultation.

In part 2, I strayed into some wireline data to make a larger point about shortcomings in the CRTC’s handling of two major duties: conducting research and communicating with the public. Today I want to add some followup on the issue of competition.

Tuesday marked the official end of the online portion of the public consultation. In the Toronto Star, that milestone warranted a piece from personal finance columnist Ellen Roseman, who talked with the Commission’s new consumer chief, Barbara Motzney. Continue reading